@thepineappleplanner

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FAQ



Where is the store based?


Troy, AL

What is this store's return and exchange policy?


Since all orders are made through Blurb.com their return and exchange policy is as follows: "Each book you purchase from the Blurb Bookstore is custom printed or downloaded only upon your order, and we don’t warehouse books, therefore we do not accept returns or process refunds for any reason, except for the limited book replacement policy set forth below. A User can cancel an order for a printed book for approximately one hour from the time the order. Past one hour, please understand that Blurb cannot provide refunds or cancel orders, and except for the cases expressly described in this return policy (i.e., Blurb agrees to replace your printed book because it arrives damaged, with a material manufacturing defect, or a material defect in workmanship), Blurb will not accept returns. On the off chance your printed book arrives damaged, with a material manufacturing defect, or a material defect in workmanship, contact us via Blurb’s Customer Support within 14 days of receipt and we will work with you to secure a replacement copy if necessary."

Do you accept orders placed outside of the US?


Yes. If you would like to see all of the countries orders are accepted please click the link here.

How long will it take to receive my order?


There is a processing time of about 1 week since each planner is made order which does not include the shipping time. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

How do I pay for my order? 


All payments will be made through Blurb.com.  They accept Paypal.

What if something is wrong with my order?


If you have a problem with an order from this store, please contact Blurb directly through the link here.